Get in touch
Email marketing@clickdesign.uk and we'll come back to you, usually within two working days.
It helps if you tell us the email address on your account, what phone you're using, and what you were doing when it went wrong. Please don't email us the document itself — we don't need it, and we'd rather you kept it private.
Common questions
I've run out of free scans
Free accounts get 10 scans a month, and the count resets on the 1st. Subscribing lifts the limit — you can do that here on the website, then sign in again in the app and it unlocks straight away.
I subscribed but the app still says I'm on the free plan
Sign out and back in — the app checks your plan when you sign in. If it still hasn't changed after a few minutes, email us with the address you paid with and we'll sort it.
I've forgotten my password
Tap Forgot your password? on the sign-in screen. We'll email you a six-digit code, valid for 15 minutes. Setting a new password signs you out everywhere else, which is deliberate.
The code never arrived
Check your spam folder first. Codes are sent immediately, so if nothing has arrived within a few minutes the address may not have an account — for your safety we show the same message either way, rather than confirming which addresses are registered.
It read my document wrongly
AI misreads things, particularly handwriting, faint print and photos taken at an angle. A flat, well-lit photo of the whole page, straight on, makes a real difference. Always check figures against the original before relying on them.
How do I cancel?
Use the link in your Paddle receipt email to manage or cancel your subscription. You keep access until the end of the period you've paid for.
How do I delete my account?
In the app: Account → Delete account. Or on the web: delete your account here. It's immediate and can't be undone.
Do you keep my documents?
No. Photographs are processed and returned, never written to disk on our server. See the privacy policy for the detail.